Willow Watch Face stop working after update to Wear OS5

Willow Watch Face Missing from the list After Update

Last Updated: December 10, 2024

• Effect on Willow Watch face Version 4.0.0

What's Happening?

After updating Willow Watch Face to version 4.0, you may notice the watch face is no longer in your selection list, or you might find that it displays only time with a black background.

This is because we've made a major update that migrates the watch face from the legacy watch face engine to the modern engine to ensure full compatibility with Wear OS 5.

Due to this significant change, your system detects our watch face as an entirely different application from the previous version, causing it to be removed from your favorites list. Don't worry though - the watch face is still installed on your device and can be easily restored to your selection list.

How to Restore Your Watch Face

Follow these simple steps to get Willow Watch Face back:

1. Let's try to temporarily select another watch face first. You can pick any watch face.

2. Then tap and hold the watch face to enter the watch face selection screen.

3. On your watch face selection screen, scroll to the right end until you see the plus (+) sign

   
4. Tap on the plus sign

   
5. Scroll down through the available watch faces

   
6. Look for "Willow Watch Face"

7. Tap on it to select

Your Willow Watch Face will now be restored to your selection list with all the new improvements and features of version 4.0.

Still Need Help?

If you're unable to locate the watch face after following these steps, please contact our support team for additional assistance.