# Willow Watch Face stop working after update to Wear OS5

## Willow Watch Face Missing from the list After Update

Last Updated: December 10, 2024

* Effect on Willow Watch face Version 4.0.0

### What's Happening?

After updating Willow Watch Face to version 4.0, you may notice the watch face is no longer in your selection list, or you might find that it displays only time with a black background.

<figure><img src="/files/2OQJ30iI7XSEeINxecHG" alt=""><figcaption></figcaption></figure>

This is because we've made a major update that migrates the watch face from the legacy watch face engine to the modern engine to ensure full compatibility with Wear OS 5.&#x20;

Due to this significant change, your system detects our watch face as an entirely different application from the previous version, causing it to be removed from your favorites list. Don't worry though - the watch face is still installed on your device and can be easily restored to your selection list.

### How to Restore Your Watch Face

Follow these simple steps to get Willow Watch Face back:

1. Let's try to temporarily select another watch face first. You can pick any watch face.
2. Then tap and hold the watch face to enter the watch face selection screen.
3. On your watch face selection screen, scroll to the right end until you see the plus (+) sign<br>

   <figure><img src="/files/1eEoaRKYUHMD2olwvtNf" alt=""><figcaption><p><br></p></figcaption></figure>
4. Tap on the plus sign<br>

   <figure><img src="/files/AJiWmIcUrShpsvl4UUAR" alt=""><figcaption></figcaption></figure>
5. Scroll down through the available watch faces<br>

   <figure><img src="/files/pel8h4YHHQ7frs3nrprJ" alt=""><figcaption></figcaption></figure>
6. Look for "Willow Watch Face"
7. Tap on it to select

Your Willow Watch Face will now be restored to your selection list with all the new improvements and features of version 4.0.

### Still Need Help?

If you're unable to locate the watch face after following these steps, please contact our support team for additional assistance.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://willow-watchface.ammarptn.com/troubleshooting/willow-watch-face-stop-working-after-update-to-wear-os5.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.