# Unable to Activate/Upgrade Premium on Willow Watch Face

## Troubleshooting Guide: Unable to Activate/Upgrade Premium on Willow Watch Face for Wear OS

<figure><img src="/files/Ah5IlBKpC5HQ7OKiBEKA" alt=""><figcaption><p>error screen after try to activate</p></figcaption></figure>

If you've encountered an issue while attempting to activate or upgrade to the premium version of Willow Watch Face directly on your Wear OS device, and you see the error message "Cannot connect to Google Play Service," don't worry—we've got you covered. Follow the steps below to resolve this issue and enjoy the full features of the Willow Watch Face.

### Step 1: Ensure a Stable Internet Connection

A reliable internet connection is crucial for accessing Google Play services. Check if your Wear OS device is connected to a stable Wi-Fi network or has an active bluetooth connection. If the connection is weak or unstable, try switching to a different network or check the bluetooth connection with the phone.

### Step 2: Check Google Account Settings

Ensure that your Google account is properly set up on your Wear OS device. Follow these steps:

1. On your Wear OS device, go to **Settings**.
2. Select **"Google"** - > "**Accounts"** and make sure your Google account is listed.
3. If your account is not listed, add it by selecting **Add account**.
4. Please use the same account that is paired with the phone.

## Instruction

<figure><img src="/files/f1czVi4jyvmShST5xZIg" alt=""><figcaption><p>Press the <strong>Check</strong> button on the error screen screen</p></figcaption></figure>

Press the **Check** button on the error screen screen

<figure><img src="/files/xVJXSdAhuRTdgTAZxdUg" alt=""><figcaption><p>It will launch the Google Play Services update screen; press 'Update.'</p></figcaption></figure>

It will launch the Google Play Services update screen; press 'Update.'

<figure><img src="/files/7GcDGwnqt6QQ8hAOM2VC" alt=""><figcaption><p>Put the watch on the charger </p></figcaption></figure>

<figure><img src="/files/Tfk7VijUkNXSIfGpSP3I" alt=""><figcaption><p>wait for download and update</p></figcaption></figure>

1. Put the watch on the charger to start the download and update.
2. Once it's finished, attempt to reactivate the premium version of Willow Watch Face again.

###

### For any other question, please contact our support

<figure><img src="/files/3Ci8EzegvgbX34GdQoEb" alt="" width="188"><figcaption><p>contact our support</p></figcaption></figure>

If the issue persists after following these steps, it's advisable to reach out to Willow Watch Face support on email : **<support@ammarptn.com>** or the support menu within the Willow application. Provide us with details about the error message and the steps you've taken so far. We will be better equipped to assist you in resolving any lingering issues.

By following these troubleshooting steps, you should be able to overcome the "Cannot connect to Google Play Service" error and successfully activate or upgrade to the premium version of Willow Watch Face on your Wear OS device. Enjoy your enhanced watch face experience!


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